A couple of years ago Ahsay changed their monthly leased pricing. Their advanced client went from 4. This meant that new customer paid the new price. Ahsay just announced that all older customers who were kept at the original price now have to pay the new price. The question is not to discuss other backup providers. The question is whether this is good or bad business?
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A couple of years ago Ahsay changed their monthly leased pricing. Their advanced client went from 4. This meant that new customer paid the new price. Ahsay just announced that all older customers who were kept at the original price now have to pay the new price.
The question is not to discuss other backup providers. The question is whether this is good or bad business? Could you increase rates in this manner with your business model? Considering their product is ok in the backup market and not the best of the breed - or even close IMHO I say it is a bad move for them to do so Say that not to necessarily slam them but just to give an example of that they basically don't offer much support currently and normally with a price increase support gets worse with places.
And yes, we will be one of those site affected by this cost increase Brand Representative for Cumulus Global. If Ahsay is losing money at the old pricing, or not making much, this is good business. They will be better off with fewer, more profitable customers. I would say that it is bad business in that it is going to upset a lot of old customers [and you may want to check any contracts you have], but ultimately as Allen said, it is likely to be the best for their business.
In the end that is also going to be the best for their customers since if the old clients are making them unprofitable and they go under as a result then everyone looses. Their patches usually introduce more problems then they solve. If they do admit to a problem, they schedule it so far back in the development plan that it becomes a non-issue to a workaround. Their support responses are so slow that most issues are solved or given up on before their hr response.
Think about when they first mentioned the version 7 release date, it was what two years ago now? On top of all this they charge more and more to support essentially the same software for 5 years now. See it as motivation to move to another provider. Brand Representative for Stone Bridge Data. John should get best response since he'll be paying for it! Outside of Kor, I've also resold Ahsay for years, and I don't know what's going on. In the early days, one of the founders Scherring and their sales lead David had absolute focus on customers.
Every years seems to move away from that focus. They could still resolve it with better customer support and issue resolution. I, however, had to approach another software vendor we host that is per GB based to start filling the gap that is coming with the Ahsay downturn.
We do Ahsay hosting also, and I agree the quality of support has gone completely to hell. Although we are far from the commodity curve in pricing, so we will still make money after this ridiculousness. If it wasn't for the fact that our customer pay a premium for us to be able to same day drive them their data in Houston Metro, I would have pushed to get rid of it, or move it to you guys years ago.
We've been looking at getting GigE peering and if we can pick that up, it might be fast enough to pull down what we need for recoveries quick enough, and I can get that off my NAS. I wonder if you may issue with the time formats being different between NTFS and others.
When we did a conversion from Windows to Linux based storage, we initially had issues with recopying everything. Found out it was due to comparing at 2 seconds vs. Data copy speeds to a USB drive will not exceed mbps anyways. If you question is, "Is it good business practice to make your long-time customers feel like you might increase prices on them at any time with 45 days notice while at the same time reducing the value of the services rendered," then the answer is probably, "No.
Brand Representative for StarWind. Answer is: yes of course. Too many things are happening including inflation, company changing focus good example is they want more Enterprise then SMBs so they add features and increase pricing , competition, wrong initial pricing and changing strategy say they go from "market destroy" to "market explore" or "market create".
Answer is: it depends. If they don't care about you then it's yes. Customer going away and writing bad posts does bring impact to the company or not, this is the first time I've heard about this vendor BTW. If they want to keep customers and upsell something new products, ASM etc they should review pricing in a very individual approach. In your case I think they don't care about existing customers as they either have small customer base or running on VC so current profit is not critical.
I would consider to change your backup vendor : IMHO of course. To continue this discussion, please ask a new question.
Get answers from your peers along with millions of IT pros who visit Spiceworks. Best Answer. John May 21, at UTC. Popular Topics in Data Backup. Which of the following retains the information it's storing when the system power is turned off? Ghost Chili. StorageNinja This person is a verified professional.
Verify your account to enable IT peers to see that you are a professional. John White This person is a verified professional. Jim Robinson wrote: A couple of years ago Ahsay changed their monthly leased pricing. You need to break your question into two: 1 Is it OK to review pricing? This topic has been locked by an administrator and is no longer open for commenting. Read these next
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There are some things you need to know about Ahsay software before you consider buying it. Ahsay is WAY more expensive. In October Ahsay changed their licensing model and prices. They went WAY up on cost. In October with their Version 7 Ahsay changed their licensing model.