Join NursingCenter to get uninterrupted access to this Article. The purpose of the book is to provide a practical guide to positive improvement in the health care industry, utilizing many of the author's personal experiences in his work as a health care administrator. While the featured audience are those members who work in hospitals or other acute care facilities, the book is easily adaptable to other health care arenas. The book is easy to read and provides realistic situations with suggested solutions. The author defines the underlying premise of change to the healthcare industry as a "Healthcare Flywheel. Subsequent chapters speak to the principles: 1 commit to excellence; 2 measure the important things; 3 build a culture around service; 4 create and develop leaders; 5 focus on employee satisfaction; 6 build individual accountability; 7 align behaviors with goals and values; 8 communicate on all levels; and 9 recognize and reward success.
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As I continue my journey in lean healthcare, I'm enjoying the chance to learn about the cultures of healthcare organizations. One book I've started reading could easily apply to lean efforts in any setting. But the author's lessons remind me of TPS and lean management concepts. I'm the administrator here. I work for you. What should I do today? Studer advocates for the idea that leaders need to help create an environment where people want to work.
I like how Studer focuses on asking the employees what needs to happen. Management doesn't need to have all of the answers, you need to focus on people and building a workplace that naturally retains and attracts good people.
My goal was to hardwire results so that when I left, they would sustain the gains. Hardwiring works. Isn't this true in many factories? The factory makes great strides with lean, then it all falls apart once that initial driver and leader gets promoted or gets hired away.
TPS didn't go away after Shingo and Ohno had moved on. They truly hardwired excellence into Toyota. Challenge yourself with that idea in your lean efforts… are you hardwiring excellence or not? Then again, unless you're the owner of the company maybe you don't have a true incentive to do that, the way most managers and executives are able to change jobs and change companies so often.
Mark Graban is an internationally-recognized consultant , author , and professional speaker who has worked in healthcare, manufacturing, and startups. He also published the anthology Practicing Lean that benefits the Louise H.
Batz Patient Safety Foundation , where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. I like the hardwiring ideology. He exemplifies many of the characteristics of a lean manager in a hospital setting — walking […]. He has an outstanding blog now.
We could all apply his methods for […]. Leave A Reply Cancel Reply. Save my name, email, and website in this browser for the next time I comment. This site uses Akismet to reduce spam.
Learn how your comment data is processed. Hardwiring Excellence by Quint Studer As I continue my journey in lean healthcare, I'm enjoying the chance to learn about the cultures of healthcare organizations.
What do I need to do? Anyway, I'm really enjoying the book so far and I highly recommend it. Please post a comment and join the discussion. Subscribe to get notified about posts via email daily or weekly. Mark Graban.
Books Healthcare Studer. You might also like More from author. Prev Next. New Orleans Web Design says 10 years ago. Leave A Reply. Sign in. Likes Followers Followers Followers Subscribe. Welcome, Login to your account. Forget password? Remember me. Sign in Recover your password.
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Hardwiring Excellence
Quint Studer. A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
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Media Reviews: Hardwiring Excellence by Quint Studer
As I continue my journey in lean healthcare, I'm enjoying the chance to learn about the cultures of healthcare organizations. One book I've started reading could easily apply to lean efforts in any setting. But the author's lessons remind me of TPS and lean management concepts. I'm the administrator here. I work for you. What should I do today? Studer advocates for the idea that leaders need to help create an environment where people want to work.